At KexinCrystal, we are committed to delivering your products safely and efficiently. This page outlines the shipping methods we offer, delivery times, and important information about our shipping policies.

1. Shipping Methods

We offer a variety of shipping options to ensure your order reaches you in a timely manner. Shipping methods may vary depending on your location and the size of your order. Below are the shipping methods available:

Standard Shipping

  • Delivery Time: 5-7 business days (domestic), 10-15 business days (international)
  • Cost: Calculated at checkout based on weight, size, and destination
  • Service Providers: [Name of Carrier(s) — e.g., USPS, UPS, DHL]
  • Standard shipping is a cost-effective option for most orders. Delivery times are estimates and can vary depending on your location and the time of year.

Expedited Shipping

  • Delivery Time: 2-3 business days (domestic), 5-7 business days (international)
  • Cost: Higher than Standard Shipping, calculated at checkout
  • Service Providers: [Name of Carrier(s) — e.g., FedEx, UPS]
  • Expedited shipping is ideal for customers who need their order delivered quickly. You will receive a tracking number once your order is shipped.

Overnight Shipping

  • Delivery Time: 1 business day (domestic only)
  • Cost: Calculated at checkout
  • Service Providers: [Name of Carrier(s) — e.g., FedEx, UPS]
  • Overnight shipping ensures your order arrives the next business day, making it the fastest delivery option available.

International Shipping

  • Delivery Time: 10-15 business days, depending on the destination
  • Cost: Varies based on location and order size
  • Service Providers: [Name of Carrier(s) — e.g., DHL, FedEx, UPS]
  • We are proud to offer international shipping to most countries. Please note that customs fees, taxes, and duties may apply upon arrival in the destination country, and the customer is responsible for these charges.

2. Processing Time

  • Order Processing: Orders are typically processed within 1-2 business days after receiving payment. Please note that processing times may be longer during peak seasons or holidays.
  • Shipping Confirmation: Once your order is shipped, you will receive a confirmation email along with a tracking number to monitor the progress of your package.

For orders that require additional verification (e.g., payment processing issues), the shipping may be delayed. We recommend double-checking your payment information to avoid delays.

3. Free Shipping

We occasionally offer free shipping on eligible orders. This promotion applies to certain products, and the offer is subject to change. To qualify for free shipping, your order must meet the following conditions:

  • Order value above [specify amount] (domestic only)
  • Excludes certain oversized items and international orders (unless otherwise specified in promotions)
  • Free shipping will be applied automatically at checkout.

4. Shipping Restrictions

While we strive to ship to all locations, there may be certain restrictions or limitations on shipping based on your location. Some products may be restricted from being shipped to specific countries due to legal or carrier restrictions.

We do not currently ship to the following countries: [List restricted countries or regions, if any]. If you are unable to complete your order at checkout due to shipping restrictions, please contact our customer service team for assistance.

5. Order Tracking

Once your order has shipped, you will receive an email notification containing a tracking number and a link to the carrier’s website, where you can track the status of your shipment. Please note that tracking information may take up to 24 hours to become available.

If you have any concerns about the status of your order, feel free to contact our customer support team.

6. Lost or Damaged Shipments

At KexinCrystal, we take great care to package your order securely. However, in rare cases, packages may be lost or damaged during transit. If your shipment is lost or damaged, please follow the steps below:

  • Lost Package: If you believe your package has been lost, please contact the carrier directly using the tracking number provided. If you are unable to resolve the issue, contact us, and we will assist you in filing a claim.
  • Damaged Package: If your package arrives damaged, please contact us immediately at [Customer Support Email]. We may ask for photos of the damage to process a claim with the carrier and arrange for a replacement or refund.

Please report lost or damaged items within 7 days of delivery.

7. Customs, Duties, and Taxes

For international orders, KexinCrystal is not responsible for any customs fees, duties, or taxes imposed by the destination country. These charges are the responsibility of the customer and will be collected by the carrier upon delivery.

We recommend checking with your local customs office for more information about potential import charges before placing your order.

8. Address Errors and Corrections

Please ensure that the shipping address you provide is complete and accurate. KexinCrystal is not responsible for delays or misdeliveries resulting from incorrect or incomplete addresses provided by the customer. If you notice an error in your shipping address, contact us immediately to request a correction before your order ships.

9. Shipping Fees

Shipping fees are calculated based on the weight, dimensions, and destination of your order. The total shipping cost will be displayed at checkout before you complete your purchase.